Tile Store Virginia

(586) 254-4960

In the quest for the perfect tile for our bathroom remodeling project we came to Virginia tile at the advice of our installer. Great showroom and selection with a very helpful sales staff. For a small deposit we were able to take home samples of the tile we liked. After looking through those we came back, exchanged a few and made a final decision. They carry the full range of tile. Porcelain, ceramic, and glass. Along with a nice selection of accent pieces. The prices were reasonable, delivery was as promised and service was great.

I've bought tons of tile over the years from places like wonderful Cancos Tile in New York, where there are thousands of great tiles to choose from, and great people working there. So I was not prepared for the surprisingly meagre tile selection and snobby customer experience at Virginia Tile in Farmington Hills. The told us they are a "wholesaler" but more accurately, they are to-the-trade only. But our contractor, who has an account there, sent us there so we thought we were fine-but no. We selected our tile and grout on our own, we did not need any sales clerk help, but then Customer Service refused to let us buy the material because our contractor had not yet called the store to "authorize" us to shop at the store. Puzzled, I challenged the clerk about whether he had spelled our contractor's name correctly, since contractor has an account, but the clerk told me he put "John C." into the computer, and apparently, that was all he was willing to input. Clearly, clerk had already decided he was not going to sell anything to us. (Corporate office in Livonia, are you reading this?) BUT our story has a happy ending for us-we shopped happily at Virginia Tile's showroom, had peppermint candy from the bowl, had a cup of coffee, used the bathroom, took our time choosing our favorite tile-got snubbed (as described above)-and then drove home and ordered the exact same product on line for slightly less money, for immediate home delivery, from Qualityflooring4less.com. (Not a big savings, but a savings). BTW the grout they sell, Tec Grout, is readily available from Lowe's. I'm glad Virginia Tile Company is doing so well that they can toss their customers away. Also, their coffee is pretty good.